The Zendesk Support for Wordpress plugin includes a comment form that you can add to the Wordpress administrator dashboard so that your site users can easily submit support requests (see Setting up and using the Zendesk for WordPress plugin). By default, only your registered Zendesk Support users can submit requests. The Zendesk WordPress support ticket system plugin integrates a help desk into the WordPress workflow. Wordpress and Zendesk Integration. Easily automate the management of your tickets, agents and users in Zendesk. Add new content and manage documents in Wordpress. Do much more by connecting Wordpress and Zendesk.

Description

The Zendesk Support for WordPress plugin can be added to your WordPress site just like any other plugin. Plugins are only supported in self-hosted WordPress sites (wordpress.org), not free hosted sites on wordpress.com. With Skyvia you can integrate Zendesk with WordPress in a number of ways. If you need to load data in one direction, from Zendesk to WordPress or vice versa, you can use Skyvia import. For loading data in both directions, Skyvia offers powerful data synchronization.

Gravity Forms Zendesk Add-on automatically sends form submissions to Zendesk when someone submits a form. You can create a ticket or Contact in Zendesk. Learn more at crmperks.com

Zendesk Gravity Forms Setup

• Go to Forms -> Settings -> Zendesk then add new account.
• Go to Forms -> select any form -> Settings -> Zendesk then create new feed.
• Map required Zendesk fields to Gravity Forms form fields.
• Send your test entry to Zendesk.
• Go to Forms -> select any form -> Settings -> Zendesk Logs and verify previously sent entries.

Connect zendesk account

Connect any gravity forms to Zendesk account by simply entering API key. Additionally, you can connect multiple zendesk accounts.

Mapping Zendesk fields

Simply select any Zendesk object(Contact, Ticket etc) then map gravity forms form fields to Zendesk object fields.

Manually send entries to Zendesk

Automatically Send gravity forms entries to Zendesk when user submits form. Also , you can manually send gravity forms submissions to Zendesk.

Filter Zendesk Gravity Forms entries

Either send all gravity forms entries to Zendesk or filter entries sent to Zendesk based on user input. For example , only send that entry to Zendesk which contains work email address.

Zendesk Gravity Forms logs

View a detailed log of each gravity forms entry whether sent or not sent to Zendesk and easily resend gravity forms entry to Zendesk.

Send Data As Zendesk Ticket Notes

if a contact form has fields which can not be mapped to any Zendesk Ticket fields, So you can send such fields as Zendesk Ticket note.

Zendesk Error Reporting

If there is an error while sending an entry to Zendesk, an email containing the error details will be sent to the specified email address.

Create Or Update Contact in Zendesk

If a Ticket already exists in Zendesk, update it/add new reply otherwise create a new Ticket in Zendesk.

Premium Version Features.

Following features are available in premium version Gravity Forms Zendesk Pro.

• Custom fields particularly Phone Number fields fields.
• Assign Tickets to Agents.
• Zendesk Ticket Attachments.
• Set Ticket Priority and Ticket Type.
• when a user submit a form, you can save gclid, utm parameters and Geo location.
• Lookup lead’s email and phone number using email or phone number lookup services when user submits a contact form.
• 20+ premium addons

Need Zendesk Plugin for Woocommerce ?

Zendesk Wordpress Youtube

We have Zendesk add-on for Woocommerce. Woocommerce Zendesk

Want to send Gravity Forms data to a different crms

We have Premium Gravity Forms add-ons for 20+ CRMs.View All CRM Extensions

FAQ

Our team provides free support at https://www.crmperks.com/contact-us/.

You can easily connect Gravity forms and Zendesk with this free plugin. When anyone submits a form, you can create a ticket in Zendesk.
* Connect Zendesk account to Gravity forms.
* Create a feed then map Zendesk fields to form fields.
* Send Gravity forms entry to Zendesk.

Reviews

Description

Zendesk Support is a trademark of Zendesk, Inc.

Add a Zendesk Support form to your WordPress site. This plugin will embed the form directly into your page content, matching your theme’s styling where possible. You can add a basic form very easily in minutes!

Want to create multiple forms with different fields? You can setup custom fields and options using the advanced features available.

Features and Options:

• Uses the Zendesk API to open a ticket directly within your account. No need to worry about missed emails!
• Add file attachments to tickets.
• Support for Zendesk custom ticket fields.
• Create multiple forms with different ticket fields.
• Set the Priority level of tickets submitted by each form.
• Pre-fill form fields with user data when logged in to WordPress.
• Redirect user after form submission.
• Automatic spam protection (without captcha).
• Google reCAPTCHA spam protection.
• Double click protection – Stop people from submitting the form twice by accident.
• Google Analytics Events tracking on form submission.
• Fully translatable into any language.
• Automatically check email address for typos and suggest solutions via mailcheck.js.
• Add User Agent and CloudFlare Geolocation data (if available) to the ticket.
• HTTPS or plain HTTP support (HTTPS recommended).
• HTML5 Pattern (Regular Expression) validation on fields.
• Data is validated/sanitized before sending to Zendesk.

We created this plugin for our own support system. So you can be sure that we will update and maintain it into the future. If you have any feature suggestions, you are welcome to ask in the support forum.

Supported Custom Field Types:

• Text
• Textarea
• Number
• URL
• Email
• Password
• Checkbox
• Dropdown/Select
• Date/Datepicker
• Hidden
• Descriptive (Arbitrary HTML/Text)

If you have found this plugin useful, please consider leaving a review. Share some Zen 🙂

Languages / Localization

If you would like to translate the form into your language, please click here.

Installation

1. Go to ‘Plugins > Add New’ in your WordPress dashboard and search for “Zendesk Request Form”. Install and activate the plugin.
2. Add your Zendesk API information to the options under ‘Settings > Zendesk Form’ in your WP dashboard. You can generate an API key from your Zendesk dashboard using this guide.
3. Go to ‘Settings > Zendesk Form’ and configure your forms.

FAQ

This plugin does not store any data submitted via the form. Your site connects directly to the Zendesk API to transmit the ticket data immediately. For information about privacy and GDPR, please see Zendesk’s policy on this page.

You can generate an API key from your Zendesk dashboard using this guide.

This plugin will connect directly to your Zendesk account via the Zendesk API. This means you do not need to worry about missed emails being sent. The data is transferred directly via the WordPress HTTP API.

This plugin is fully translatable into any language. If you find that there is some text that has not already been translated, you can add your language on this page.

You can set the position of each field using the Order value whilst editing the custom field. Lower numbers appear first in the form.

You can also use a plugin such as this to re-order the fields. This is much easier since it allows you to drag and drop them into the correct order.

Zendesk Wordpress Plugin

Yep! This plugin was created for our own suppport site, so we will continue to add new features. If you have a suggestion, you are welcome to post it in the support forum.

If you’d like to make a donation, the best thing you can do is leave a 5 star rating 🙂

Reviews

Zendesk Vs Wordpress